Until relatively recently I was unfamiliar with the term ‘change agent’. If I’d heard it before it most likely hit my internal anti-buzzword filter and fell meaninglessly to the ground. And then in the midst of research I was doing for a project I came upon a description of a change agent and [...]

Considering the state of the economy and the unrelenting news about high unemployment I’ve been quite surprised to encounter a number of people who are either quitting their jobs or in process of finding a new position before they quit. What is even more interesting about this situation is the consistency of reasons given [...]

Over the years BPM has become solely focused on IT solutions – mechanizing every task – and has forgotten the intrinsic value of human connections. The heart of a business is the communications, connections and interactions between people – management, employees and customers. No IT solution can replace good communication or replicate the [...]